Over 30 years of ever changing global customer centric business and operation experience. Starting out as a code warrior and subsequently building a successful career in different aspects of in customer focus business in Software Support, Value Added Services, Professional Services, Change management, Crisis management on prevention and recovery, and Customer Service Management over the past 30 years with special business focus in the Greater China and North Asia regions. His expertise has been serving Finance industry, Telecom Industry, Industrial Sectors, Cloud Service Providers & IDC etc. Paul has much to offer as a seasoned executive and consultant. Clients find his expertise and rich field experience in customer service strategies, operational excellence, building strategic partnerships, talent sourcing and management etc., most helpful to them. Paul is based in Beijing, and speaks fluent Cantonese, English, and Mandarin.
Paul Mao: Associate